Schea Van Lines

Schea Van Lines made me feel very comfortable when I called them for my move. They showed up on time and were very polite. They got started and things were going well. Then it took a major turn for the worse. The guys that were moving my furniture started to become careless with my belongings. I heard this loud banging. I went over to the stairwell to see what all the noise was to discover them slamming my beautiful, expensive dresser down the steps. They were not lifting it down the stairs they were pushing it down the stairs (hence, the noise). I asked what they were doing and why they were moving it that way and they just looked at me. I told them that was unacceptable. I contacted the dispatcher and made her aware of my dissatisfaction. At another point during my move noticed that they had turned my file cabinet upside down. I asked the guy if he knew what that piece of furniture was and what was inside of it. I explained that it was a file cabinet full of files (paper) and that now it would be all over the place because he turned the piece upside down. Again, a blank stare. Another time during the move I looked out the window to see that same file cabinet roll off the ramp of truck. UGH! I was extremely frustrated as I have (had) very nice furniture and they were not handling with care at all. Well they got the truck loaded and we were on our way to my new condo. As they unloaded I was very unhappy to see multiple pieces of my furniture damaged. I was taking pictures and sending them to the dispatcher as they were placing them in the proper place in my new condo. They finished unloading the truck and we had one more quick trip to make to a storage unit for a few more items. As they were backing up the truck, I began honking my horn and waving my hands as they were about to hit my parents car. They did not hear me. They hit my parents parked car with the moving truck. It has been 5 weeks now and I still cannot get the owner, Jim, to call my parents with his insurance information. They had to file a police report. He will not cooperate. I have also been battling it out with him on my damaged furniture. All I want is for him to send a company over to my home to make repairs to my furniture that his company damaged. He will not answer his phone and he will not respond to text messages. He has given me the runaround and accused me of being a fraud. I am not sure where he is getting his information. I paid my bill in full. I also paid for the insurance thru his company to protect my items. This means that if he damages my property his company is responsible to repair it or to pay $.60 per pound if it cannot be repaired. I just want him to stand up to HIS policy. The pictures I attached are just two of about 48. He is a shady man running a shady company. BEWARE BEWARE BEWARE!!

Move size: 4 Bedroom Home Service cost: $1600

Schea Van Lines / Silverback Moving grossly underestimated my move and lost several valuables!

6/6: After working with two VERY helpful women, Kim and Karen, I chose Schea Van Lines. Their customer service during stressful time was great. Quote: 2 teams of 2 movers w/2 - 26’ trucks for @ 6-8 hrs.

Mid March: Cam, “the assessor” (and the owner) spent @ 30 minutes reviewing my home and quoting same as above. He seemed very customer focused. I also hired packing services. After 3 Schea professionals spent 8+ hours in my home, no one stated my move would take more than quoted.

6/22 Moving Day: Silverback Moving (not Schea Van Lines) arrived. After lunch, movers stated, “we will be here until 2:00am. This should have been a 2 day or 3 team job” then joked about Cam’s inability to assess jobs.

6/22 Midnight: After adding 3rd team, the move taking 2x longer than assessed, and paying to get movers to leave, Jim calls and becomes aggravated when I challenge costs.

Cam is NOT customer focused. When I questioned misquote, he replied rudely, “The contract states in PLAIN English the quote is non-binding – and the hours may change!!” After arrogantly boasting of moving 12,000+ families/year, he could only say, “Moves are hard to estimate.” Jim blamed extra time on storage items (items took less than 1/3 of a truck, less than 50 min. to move 5 miles).

6/26: I noticed several belongings missing (irreplaceable jewelry worth @ $1820, a box of movies/video games and a bag of leather boots).

7/13: Upon request, I supplied Jim proof, photos and information re: my belongings.

9/20: Jim finally emails invoice and itemized charges.

10/4: Still no answer re: my valuables or WHY move was grossly underestimated.

10/5: FINALLY an answer re: valuables. Jim can “try to reimburse me $0.60/pound for my belongings.”

Jim will likely say “Discounts!” This is their MO. The complaints are all similar.

Beware of Schea Van Lines AND Silverback Moving – they are same. DO NOT TRUST THEM WITH YOU VALUABLES!

Service cost: $8895

Silverback Moving did well over $10,000 in damage to our property, and has not responded to our claim of damages; screening phone calls and ignoring emails for 30+ days.

Schea Van Lines managed our move from Columbus to Cleveland; however, Silverback Moving showed up to execute the move. During the move, the staff ran out of shrink wrap, and could only cover our furniture with blankets. They promised to fully wrap everything when it went into storage. This did not happen. Upon arrival to our new home, pieces came off the truck unwrapped, chipped, broken and damaged beyond repair.

The boxes packed in the truck were dropped and handled in a less than professional manner; based on the significant dents, collapses and tears in the cardboard. This is beyond the damage consistent with normal handling. Upon opening the boxes, the damage to our property continued.

The added pleasure has been the discovery of multiple cockroaches in our belongings.

The worst personal violation was finding that our property had been rummaged through. We found items from latched bins scattered about the truck, purses and personal property turned inside out and searched and jewelry boxes had been ripped apart. The appearance of the truck, and the treatment of our property is nothing short of negligence.

Since our move, we have filed a claim for damages with Silverback Moving, and the owner Cam Schea. To date, we have had no response from the company in any form. They have screened our calls and emails go unanswered. I have escalated this case with the Public Utilities Commission of Ohio and will pursue legal action if necessary.

Move size: 2 Bedroom Home Service cost: $3200

Schea Van Lines provided my family exceptional service this past weekend. We were served with a staff of three and two 26' trucks. The guys were quick, polite, and knew what they were doing. It was quite the relief considering our move into our old Birmingham address was done by folks that I could never say the same about. We phoned Schea Van Lines after receiving literature in the mail. Very glad we did! Schea Van Lines will be my contractor of choice for future moves.

Service cost: $1850

The gentlemen at Schea Van Lines recently relocated my three bedroom from Hilliard to Dublin. Unlike my experience with prior service providers, Schea Van Lines delivered and did not take advantage of my desperation for moving help. I phoned these guys about three days prior to needing to be out of my Hilliard address. Sure enough they were there on the move date as promised with a more than capable operation. The move went smooth and the price was less than anticipated. Glad I chose a local family owned service.

Service cost: $1354

I wanted to express my experience with SVL this weekend.  Mark and Andre were two very professional young men who worked very hard to keep things organize and moving.  Being a professional myself I noticed the leadership skills in Mark.  I know sometime customers will quickly write complaints but I wanted to write compliments for these two young men.  If you are looking for someone to train others on how to organize and move quickly and professionally I would recommend Mark as your trainer.  This young man should be a worker that you would hate to lose because he is a very hard and skilled worker.  The care that they took in handling my house was over the top.  Please consider increase for Mark as he greatly desires it.

Service cost: $475

Received a call the day before our Cincinnati to Cincinnati move. The day of they were a no show. Made 2 calls to thel sales desk and they sent 2 texts to their dispatchers for an update. Tried xalling ax3rd time after 12 noon on a Friday and all I get is a vouce mail thatsays thevoice mail has not been setup yet. Fortunately I was able to get another moving company for Sarurday morning. Srill have not been able to reach them by phone today to get my $100 deposit refunded. Stay away from these guys at all costs and you will save yourself alot of grief!

Service cost: $100

I have moved ten times in the past forty years. These guys (and gals) are great.

The movers: Chris, Jonathan, and Rolen, showed up on time. They were courteous, friendly, efficient, and good at their job. I, on the other hand was stressed completely. It took five hours to load me up but they had me at ease within the first thirty minutes. The final cost was less than my personal estimate. YAY.

Since I do not have a destination for delivery my belongings went to their secure, temperature controlled storage facility. Which means they unloaded the truck and crated everything.

When my first bill came I was shocked at the price. So I called late on a Saturday night and that call was promptly returned by Austin the first thing Monday morning. Completely acceptable.

He helped me lower my monthly storage amount by suggesting alternate storage options for the four over sized items I knew were going to be an issue. Personally, I thought there would be more and was pleasantly surprised.

Every step of the way I would get a phone call from someone easing my apprehension, keeping me informed. Giving me hints and tips.

I will use this service and tell all my friends from this day forward.

THANK YOU ALL.

Service cost: $1200

I liked Shea Van Lines when we had them move us from Ann Arbor to Franklin this past November. The move was last minute and right before the holiday, however Shea Van Lines still made it work for us. They arrived on time, were less expensive the an the competition, and kept their spirits up throughout the entire move. The only reason I gave four stars and not five is because they billed for shrink wrap. I wasn't aware shrink was an extra $26. Whatever, I'll use Shea Van Lines again.

Service cost: $534

Since being relocated to Columbus six years ago my family has had the pleasure of moving three times. The most recent move, being our third, we hired Schea after a neighbor had a positive experience with them. Glad we did. They came out to home, did a full evaluation as to what was going. Then sent out an estimate later that day. The pricing was competitive, but I could already tell from the initial estimate that they were more professional then other companies I had worked with in the past.

The men that came out to move us were quick and helpful. They spent a great amount of effort protecting our furniture and packing the truck in such a way all pieces would be delivered safely. This was far better than previous experiences where amature movers would just throw everything into the truck.

At the new address everything was placed where we had asked and all was assembled properly. Incredibally happy with the end result. Schea Van Lines gave us the best move yet, and we understand the attributes of good movers.

Service cost: $1876

Schea Van Lines stored a number of home furnishings my husband I collected over the years. We decided they would not fit in the temporary apartment nor did we need until our new construction was complete. All in all I was very impressed. We had stressed the importance of the pieces to our estimator. We've spent a life time collecting antique furniture and take a lot of pride in restoring the pieces. Obviously we would have been devastated had something were to happen to them during the moving and storage process.

They came out to the home and put thick covering over all wood pieces. This prevented any type of damage or marking to occur while they were handling or while they were in storage. My understanding is this covering stayed on the pieces until they moved into our new build. This was apparent because all came out great.

Additionally, they relocated our old home to a temporary apartment and then to the new build. All was done in a fair amount of time and the final price was better than that of a national company. I believe the quality of service also was superior to that of a national company. The fact that it was family owned was apparent and throughout.

All in all, our final cost was $2,350 for moving services and about $245 per month for storage. I would use them again. Fortunately we are not moving again anytime soon.

Move size: 2 Bedroom Home Service cost: $2350

We were very satisfied with the quality of service we had received from Schea Van Lines. They were prompt, efficient, and more than professional throughout the move. An estimator was sent out to our home the day after our initial call. The gentleman gave great advice on how to make our move smooth and a one day relocation. These helpful hints served us well on the actual moving day.

After the estimator left, we received a quick follow up call and quote by email. I liked that everything was in writing and that there were to be no surprises with billing. Often contractors and service companies add hidden fees. With Schea Van Lines there were none.

The day of the move, the guys were fast and polite. They treated my wife and children with respect and our furniture with care. I was very grateful for the team of men I had received.

At the end of the day I called a pizza in for the guys as they assembled the last bit of our home. The men from Schea Van Lines were just as attentive as the gal in the office I had spoke with. Great thanks!

Move size: 3 Bedroom Home Service cost: $1475

Schea Van Lines has served my family several times throughout the years. Recently we phoned them to relocate my two bedroom townhouse from Holland to Royal Oak. It was a long distance move so I received a flat binding price for the move which was nice.

Although they were coming from the opposite side of the state to take me back to Southeast Michigan, I requested they arrive at 9 am the day of the move so we could knock the move out in one day. I'm very busy with work and school, a two day move was not realistic for me.

Sure enough the morning of the move date, I had two kind gentlemen waiting outside my home at 8:45 am. 15 minutes prior to the scheduled time. I invited them in to begin working for the day. Apparently they were on the road by 5 am leaving their home base. Very impressive.

My furniture isn't the best, but I still bought all pieces, so I'm glad they took care of my furnishings. After all was protected, they loaded the truck correctly. I was concerned it would not all fit in the truck and I would have to decide which pieces we were going to leave behind in Holland. The men were exceptional at what they did and made certain all fit. They used their "puzzle skills" as they said. This tight packing also kept the furniture protected while we made the three hour journey across the state.

After arriving at the new condo in Royal Oak, all was unloaded within about two hours. I ordered the men pizza for dinner and they were on their way. I've been raving since about the good service I had received and I will certainly recommend to others.

Move size: 2 Bedroom Home Service cost: $3250

I was very pleased with their attention to detail and overall helpfulness. Called Schea Van Lines to attend to a quick relocation we needed from Grove City to West Jefferson. It was only a two bedroom apartment going to storage, but Schea Van Lines made it quick and painless. The men came properly prepared and ready to move. The last move I had done on my own, but after acquiring more furniture and a 5x10 storage unit, I decided this time I would phone for help. Schea Van Lines got the entire job done in 5 hours. Total expense was just over $600. It was well worth the back aches and the two days it would have taken my family to do on our own. Grateful and happy.

Move size: 2 Bedroom Home Service cost: $625

Thank you Schea moving & Storage for being a lifesaver and assisting me at the last minute with my move. The crew was awesome. They did a great job!! Very customer friendly which made me feel comfortable and allowed me to trust them with handling my belongings.
Way to go to the fantastic guys who took time away from their families on Father's Day to make sure my move went well.
I will definitely recommend Schea moving & storage to all my family and friends you guys ROCK!!

Move size: 1 Bedroom Home Service cost: $503